Last updated: 10 August 2026
These terms apply to all work carried out by Brand It! Midlands. Please read them before placing an order — by accepting a quote you agree to these terms.
1. About us
Brand It! Midlands Unit 3, Branstones Industrial Estate, Melton Road, Leicester, LE7 3FP Phone: 07512 946282 Email: hello@branditmidlands.co.uk
Brand It Midlands Ltd is a company registered in England and Wales under company number 17365031. Registered office: Unit 3, Branstones Industrial Estate, Melton Road, Leicester, LE7 3FP. We are not currently VAT registered, so no VAT is charged on our prices.
In these terms, “we” and “us” means Brand It! Midlands. “You” means the customer named on the quote or invoice.
2. Quotes and orders
2.1 Quotes are valid for 30 days from the date issued, unless stated otherwise.
2.2 A quote is not a binding contract. A contract is formed when you accept the quote in writing (including by email or WhatsApp) and, where applicable, we receive your deposit.
2.3 Quotes are based on the information you give us. If that information turns out to be inaccurate or incomplete — for example vehicle dimensions, site access, wall condition, or the number of garments required — we may need to revise the price. We will always tell you before carrying out additional chargeable work.
2.4 Any changes you request after a quote is accepted may affect the price and the timescale.
3. Prices and payment
3.1 Prices are fixed as quoted, subject to clause 2.3.
3.2 Prices do not include VAT, as no VAT is charged.
3.3 We normally require a deposit of 50% before work begins, with the balance due on completion.
3.4 Goods remain our property until paid for in full, even if they have been delivered or installed.
3.5 If an invoice is not paid by the due date, we reserve the right to charge interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where the customer is a business.
3.6 Website hosting, maintenance or subscription fees, where agreed, are payable in advance. If they are not paid, we may suspend the service after giving you reasonable notice.
4. Artwork and proofs
4.1 We will provide a visual proof for you to approve before anything goes into production, print, or installation.
4.2 It is your responsibility to check proofs carefully — including spelling, phone numbers, email addresses, web addresses, dimensions and layout. Once you approve a proof, you accept responsibility for its content.
4.3 We are not liable for errors in approved artwork. Reprints or remakes required because of an error you approved will be charged at the normal rate.
4.4 If you supply your own artwork, it must be suitable for production. We may charge for redrawing, resizing or repairing files that are not print-ready, and we will tell you before doing so.
5. Intellectual property
5.1 Your artwork: you confirm that you own, or have permission to use, any logo, image, text or other material you supply to us. You agree to indemnify us against any claim arising from our use of material you supplied.
5.2 Our artwork: once the job has been paid for in full, ownership of the final artwork we have created for that job passes to you, and we will supply the relevant files.
5.3 Until payment is made in full, we retain ownership of all designs and artwork we produce.
5.4 Concepts, drafts and design routes that are not selected and paid for remain our property.
5.5 We may keep copies of completed work and use images of it in our portfolio, website and social media, unless you ask us in writing not to.
6. Colour and materials
6.1 Colours shown on a screen will not exactly match printed, vinyl, or embroidered output. Different materials and processes reproduce colour differently.
6.2 We take reasonable care to match colours consistently, but slight variation between production runs, batches and materials is normal and is not a defect.
6.3 If exact colour matching is critical, tell us before production and we will discuss options such as a physical sample or a specified colour reference.
6.4 Garment and material availability is subject to supplier stock. If an item becomes unavailable we will offer the nearest equivalent.
7. Vehicle graphics and wraps
7.1 Vinyl is applied to the vehicle’s existing paintwork. The condition of that paintwork is your responsibility. We are not liable for damage arising from pre-existing defects, including but not limited to lacquer peel, previous respray work, filler, rust, stone chips or poorly repaired panels.
7.2 We may decline to apply graphics to a panel we consider unsuitable, or proceed only where you accept the risk in writing.
7.3 We are not responsible for damage caused during removal of vinyl where the paintwork underneath was already compromised.
7.4 Vehicles must be presented clean. We may charge for cleaning or refuse to fit to a vehicle that is not in a suitable condition.
7.5 We recommend leaving vinyl for at least 48 hours before washing the vehicle, and avoiding pressure washing directly at the edges of graphics. Reasonable aftercare is your responsibility.
8. Signage and installation
8.1 You are responsible for obtaining any planning permission, landlord consent, or other permission required for signage before installation. We can advise, but the responsibility remains yours.
8.2 You must provide safe and adequate access to the installation site, including parking where required.
8.3 We will take reasonable care during installation, but we are not liable for damage arising from unsuitable, unsound or defective substrates or building fabric.
8.4 If we attend a site and cannot complete the work for reasons outside our control — for example access is not available, or the site is not ready — we may charge for the wasted visit.
9. Websites
9.1 You are responsible for the accuracy and legality of any content you supply for your website.
9.2 Where a website relies on third-party services, plugins or platforms, we are not responsible for changes, faults or discontinuation of those third-party services.
9.3 Unless otherwise agreed in writing, a website project includes the work described in the quote only. Additional pages, features or revisions will be quoted separately.
9.4 Where hosting or maintenance is provided, it is subject to the fees and terms agreed at the time.
9.5 We are not responsible for the ranking of your website in search engines. Search engine performance depends on factors outside our control.
10. Delivery and timescales
10.1 Any timescales we give are estimates made in good faith and are not guaranteed unless expressly agreed in writing.
10.2 Timescales begin from the date artwork is approved and any deposit is received.
10.3 We are not liable for delays caused by suppliers, couriers, weather, or other circumstances outside our reasonable control.
11. Cancellation and changes
11.1 If you cancel after work has begun, you remain liable for the cost of work carried out and materials ordered up to that point.
11.2 Bespoke and personalised goods cannot be cancelled or returned once production has begun, as they are made to your specification.
11.3 If you are a consumer (buying for purposes outside a business), you may have a statutory right to cancel within 14 days under the Consumer Contracts Regulations 2013. However, that right does not apply to goods made to your specification or clearly personalised — which covers most of our work. Nothing in these terms affects your statutory rights.
12. Faults and complaints
12.1 Please inspect goods on delivery or completion and tell us about any fault or damage within 7 days.
12.2 If work is genuinely defective through our fault, we will repair, replace or remake it, or refund it, at our discretion.
12.3 This does not cover damage caused by misuse, accident, poor aftercare, alteration by others, or fair wear and tear.
12.4 Nothing in these terms excludes or limits your statutory rights.
13. Liability
13.1 We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.
13.2 Subject to clause 13.1, our total liability in connection with any order is limited to the amount you paid for that order.
13.3 We are not liable for indirect or consequential loss, including loss of profit, loss of business, loss of contracts, or loss of anticipated savings.
13.4 We are not liable for loss of business arising from a vehicle, premises or website being unavailable during work.
14. Circumstances outside our control
We are not liable for failure or delay in performing our obligations where that failure or delay results from events outside our reasonable control, including supplier failure, extreme weather, fire, flood, industrial action, utility or internet failure, or government restrictions.
15. Governing law
These terms are governed by the law of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes to these terms
We may update these terms from time to time. The version in force is the one published on our website at the date your quote was issued.